Arvin M - com amor, de Vancouver

Articles & Media

Work

Design

Professional Work

Visionary leader with 10+ years of expertise in retail excellence, digital transformation, and customer experience innovation. Adept at driving operational efficiency through meticulous attention to detail, creative problem-solving, and cross-functional collaboration. Combines deep technical mastery of the Apple ecosystem with a passion for emerging technologies and AI. Proven success in building inclusive teams, designing transformative solutions, and delivering exceptional user experiences. Multilingual professional (English, Farsi, French, Spanish, Mandarin, Portuguese) dedicated to advancing accessibility, privacy, and human-centric technology.

Skills & Expertise

Technical Leadership

  • Apple ecosystem mastery (hardware, services, integration) | AI/ML frameworks & neural networks

  • Cloud architecture & enterprise systems | Privacy-first solution design

Operational Excellence

  • Process optimization & quality assurance | Cross-functional project management

  • Sustainable business practices | Inventory & supply chain innovation

Customer Experience

  • Multilingual communication (6 languages) | Accessibility & inclusivity design

  • Technical concept translation | Long-term relationship building

Team Development

  • Transformational leadership | High-performance culture building

  • Mentorship & coaching | Conflict resolution & strategic alignment

Experience

Chief Operations Officer
econommi | Jun 2021 – Sep 2024

  • Scaled a multi-million-dollar fintech company, achieving 30% MoM growth through innovative iOS app development and operational optimization

  • Led cross-functional teams (Product, Brand, Marketing) to execute high-impact product launches ($100k+ revenue/event)

  • Instituted employee development programs that fostered a culture of continuous improvement and technical excellence

Managing Partner
Ten Zero Seven Consulting | Nov 2022 – Present

  • Spearhead strategic growth initiatives and operational improvements for clients across industries, balancing long-term objectives with daily performance excellence

  • Design and deliver tailored training programs, workshops, and coaching sessions to elevate team capabilities and customer satisfaction

  • Architect scalable solutions for business expansion while maintaining focus on seamless customer experiences

Transformation & Operations Leader
Staples Canada | Jun 2017 – Sep 2021

  • Transformed Vancouver’s flagship store via a $500k renovation, modernizing brand identity and customer experience standards adopted regionally

  • Reduced inventory pending returns by 98% (22kto<22kto<500) through process redesign and staff mentorship

  • Delivered district-leading customer satisfaction scores via B2B tech solutions and meticulous operational audits

Business Development & Innovation Leader
FreshSlice | Mar 2013 – May 2017

  • Designed North Vancouver’s award-winning flagship store layout, later adopted as the franchise standard

  • Launched the company’s first school partnership program, achieving record revenue in lunch initiatives

  • Developed scalable delivery/event processes that drove #1 customer satisfaction rankings company-wide

Media & Contact

econommi Fall 2023 Summit

Reveal of the entirely rebuilt investing Platform.

Perfecting your Pitch Workshop

Learn to listen, articulate, and pitch with ease.